4. Transport & Delivery

4.1 Which delivery options can I choose from?
In the PSH webshop it’s possible to choose several delivery options from several different carriers, such as Fedex/TNT, Night Star Express, Mainfreight, etc. All carriers have their own service options, strengths and matching rates.
All delivery options that are applicable at your address, are available in the shopping cart of the webshop.

4.2 When will my order be delivered?
The estimated delivery time depends on the service chosen and destination. As soon as your order has been shipped, you will receive the delivery note by email. We estimate you will receive your order within 1-5 business days of its ship date within Europe and 3-10 business days of its ship date outside Europe.
Deliveries are made from Monday to Friday during normal business hours, excluding national Bank Holidays.
Delivery times may vary due to force majeure, which includes adverse weather conditions and strike action.

4.3 Can I track the status of my order?
A track and trace option is only available with orders sent by TNT.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. The TNT tracking number can also be found on the delivery note.

4.4 Can I choose a delivery date?
It is not possible to choose a delivery date. Deliveries are made from Monday to Friday during normal business hours, excluding national Bank Holidays.

4.5 How does the delivery of a product from another subsidiary work?
If the desired product is (also) in stock at another store, the shopping cart of this subsidiary will also be visible next to the product. Which subsidiary it is concerned is indicated by its country code. Enter a quantity in the shopping cart of the most convenient subsidiary to add to your order. When you’re ready to order, the content of each shopping cart will be visible at the check-out screen. The different transport options and the corresponding prices are shown here for each subsidiary. After you select the desired transport option(s), you can finalize your order the usual way.
Each PSH branch does its utmost to dispatch parcel orders the same day. Please note, however, that shipments from another subsidiary may take longer due to distance.