Privacy Statement – Wetherill Europe BV / WAI Group

Wetherill Europe BV, located at Stichtse Kade 47c, 1244 NV Ankeveen, Netherlands, is responsible for processing personal data as described in this privacy statement.
This privacy statement applies to all entities within WAI Group, including:
• WAI NL BV, Netherlands
• Pos Service Holland (FR) SAS, France
• Pos Service Holland (ES) SA, Spain
• WAI PL Sp. z o.o., Poland
• Pos Service Holland (PL) Reman, Poland
• WAI-UK Ltd, United Kingdom
It also covers the website and associated webshop: www.psh.eu

1. When This Privacy Statement Applies
This privacy statement applies to all personal data processed by WAI Group from anyone who has had direct or indirect contact with us, including visitors, customers, and business partners.

2. What Is Personal Data?
Personal data is any information that can be traced back to an individual—such as a name, address, telephone number, email address, IP address, or customer number.

3. Whose Personal Data Do We Process and How Do We Obtain It?
We process the personal data of:
• Customers and potential customers
• Visitors to our websites and webshops
• Contacts at partner companies
• Individuals who communicate with us directly
We obtain data when:
• You visit our websites
• You fill out forms (contact, registration, order, returns, etc.)
• You contact us by email, phone, or social media
• Third parties provide your data with your consent (e.g., a supplier shipping directly to you)

4. Personal Data We Process and Why
4.1 Contact Form
Collected data: name, email address, telephone number, country, and optional details.
Purpose: to answer questions or handle complaints.
Retention:
• With customer account: retained as long as the account is active
• Without account: retained for 5 years
4.2 Registration Form (Customer Account)
Collected data: company name, address, telephone number, email address, website, VAT number (if applicable).
Purpose: to create customer accounts, prepare quotations, and process orders.
Retention:
• No purchases made: data may be deleted on request
• Purchases made: retained for the legally required period
4.3 Order Processing
Collected data: customer and/or delivery address details, contact information.
Purpose: to deliver orders and communicate about shipments.
Retention: stored according to applicable tax and legal requirements.
4.4 Payment and Direct Debit Information
Collected data: payment data received from the bank or provided via direct debit registration.
Purpose: payment processing.
Retention: statutory retention period required by tax law.
4.5 Cores Form
Collected data: company name, contact name, address, phone number, email.
Purpose: arranging transport and managing core returns.
Retention: 2 years for auditing and transport records.
4.6 Warranty/Return Form
Collected data: company name, contact person, address, phone number, email.
Purpose: processing warranty/return shipments and issuing credit notes.
Retention: statutory retention period.
4.7 Offers and Newsletters
Customers with an account are automatically subscribed to newsletters and offers.
You may unsubscribe at any time.
4.8 Social Media
If you contact us through Facebook, Instagram, YouTube, or LinkedIn, we store your message and account name to respond.
Retention:
• With customer account: retained as long as the account is active
• Without account: 5 years
Messages may be deleted on request.
4.9 Customer Surveys
Collected data: customer ID, email address, telephone number.
Purpose: improving services and conducting voluntary surveys.
Retention: data traceable to individuals is deleted after the survey is completed.

5. Automated Decision-Making
WAI Group does not use automated decision-making systems that have significant effects on individuals.

6. Sharing Personal Data with Third Parties
6.1 External Service Providers
We share personal data with third parties only when necessary, such as:
• Transport companies (delivery address, email, phone number)
• IT and software service providers
These parties may only use the data to provide their services and cannot use it for their own purposes.
6.2 Government Authorities
We may share data when required by law, such as with:
• Tax and Customs Administration
• Police or judiciary (in cases of fraud or abuse)
• Supervisory authorities during investigations
WAI Group does not sell personal data to third parties.

7. Cookies and Similar Technologies
WAI Group uses functional, analytical, and tracking cookies to ensure our websites function properly and to optimize user experience.
You can disable or remove cookies through your browser settings.

8. Your Rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw your consent
• Object to processing
• Request data transfer (portability)
Submit any request to the e-mail below.
To verify your identity, please include a copy of your ID with sensitive information redacted (photo, MRZ, passport number, BSN).
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Data Security
WAI Group takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and unintended disclosure of personal data.
If you suspect misuse, please contact us at [email protected].

10. Questions
For any questions regarding this privacy statement or the processing of personal data, please contact us.

Contact Details
Wetherill Europe BV
Stichtse Kade 47c
1244 NV ’s-Graveland, The Netherlands
Tel: +31 (0)35 656 3180
Email: [email protected]