Responsible: WAI NL, located at Stichtse Kade 47c, 1244NV 's-Graveland, Netherlands, is responsible for processing personal data as shown in this privacy statement.

When does this privacy statement apply? This privacy policy applies to all personal data that WAI Europe processes from anyone who has ever had contact with WAI Europe, such as our visitors, customers, and business contacts. WAI Europe includes the following locations:

WAI NL the Netherlands
WAI FR SAS, France
Pos Service Holland (ES) SA, Spain
WAI PL Sp. z o.o., Poland

Additionally, the following websites and associated webshops are included:

psh.eu

What is personal data? Personal data is any information that can be traced back to you as an individual. Think of your name, phone number, address, or email address. But also data like your IP address or customer number are personal data.

Whose personal data do we process and how do we get this data? We process the personal data of everyone who has had direct or indirect contact with us, such as customers and contacts of partners. We get the data directly from you when you visit our website, request us to create an account for you, fill in certain information, or contact us. In some cases, we receive your data from others. When someone sends an order directly to you, we get your name and address details. We can also receive data from other parties, but only when you have given those parties permission to provide certain data to us.

Personal data we process: WAI Europe processes your personal data because you use our services and/or because you provide this data to us. Below you will find which personal data we process, for what reason, and for how long they are kept.

Contact form: If you have a question or complaint, you can use the contact form on our website or in our webshop. We need some information from you here. Mandatory fields are name, email address, phone number, and country. We use this information to keep you informed about your question or complaint and to come up with an appropriate answer. By filling in the non-mandatory fields, we can give you a more targeted response regarding delivery to an exact address. After your question or complaint is handled, we keep the information as long as you have an account with us. If you do not have an account, we keep your question or complaint for 5 years. This way, we can serve you better if you need us again later.

Registration form: If you want to become a customer, we need some information from you, namely your company name, address details, phone number(s), email address(es), and possibly a fax number and website. If you are located in Europe, we also need a VAT number. We need this data to register you as a customer and to process a suitable offer and the eventual order. If no purchases have been made, you can ask us to delete your data. If a purchase has been made, we are legally required to keep details according to the statutory period.

Data for processing an order: When you place an order, we need certain data to deliver your order and keep you informed about your order. See the 'Registration form' section for details. If you want the shipment delivered to an address other than the one we have on file, you can indicate this in the order. We then ask for the following information: (company) name, address, and phone number of the recipient. This data is needed to deliver the order to the correct address and to possibly contact the recipient in case of delivery problems. We are legally required to keep this data according to the statutory period.

Handling payments and collections: To correctly process the payment of an order, we use your payment details. We receive this data through our bank during the payment. If you use direct debit, you have provided this data via the direct debit registration form. We are legally required to keep this data according to the statutory period.

Cores form: Both on our website and in our webshop, it is possible to register cores for pickup. This requires the following personal data: company name, address details, phone number, and email address. We need this data to arrange transport and possibly keep you informed about the pickup and handling. For accounting control and potential transport problems, we keep the cores form you filled in for 2 years.

Warranty/return form: If you fill in the warranty/return form in our webshop, the following personal data is requested: company name, contact person, address details, phone number, and email address. We need this data to arrange transport and possibly keep you informed about the pickup and handling. This form is processed by us as a warranty/return order to be able to create a credit invoice. We are legally required to keep this data according to the statutory period.

Offer/Newsletter: We regularly have offers and newsletters that we want to share with our customers via email. You will be registered for this if you let us create an account for you. With each offer and/or newsletter you receive, you have the option to unsubscribe.

Social media: WAI Europe uses social media to keep you informed about the latest products and developments and to give you a behind-the-scenes look. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. There are no conditions from WAI Europe attached to the use of social media. You agree with the conditions of the social media platform. If you ask us a question via social media, we keep that message and your account name so that we can respond to your message. After your question or complaint is handled, we keep the information as long as you have an account with us. If you do not have an account, we keep your question or complaint for 5 years. This way, we can serve you better if you need us again later. You can ask us to delete the message and you also have the option to do this yourself.

Data from customer surveys: We are continuously working to improve our services and better meet what customers want. Therefore, we may use your data (customer ID, email address, and/or phone number) to invite you to participate in a voluntary customer or market survey. Participation in a customer or market survey is entirely voluntary. You decide whether you want to participate in the survey. How long your data linked to the results of the customer or market survey is kept varies per survey. We delete all data traceable to you as soon as the survey is definitively completed.

Automated decision-making: WAI Europe does not make decisions based on automated processing about matters that can have significant consequences for individuals. These are decisions made by computer programs or systems without a human being (such as a WAI Europe employee) involved.

Sharing personal data with third parties: We share your name, address, phone number, and email address with external service providers where necessary. For example, the transport service needs your name and address to deliver the products to you and your email address and phone number to keep you informed about this delivery. These external service providers may only use your data to perform the relevant services. They are not allowed to use or pass on your data independently. WAI Europe does not sell your data to third parties and only provides this if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. WAI Europe remains responsible for these processes.

The government: Sometimes we need to pass personal data to the government. This can first occur if certain government institutions need this data to perform their tasks, such as the Tax Authority. The police or judiciary may also need certain data in cases of fraud or abuse. Finally, certain regulators may access personal data during an investigation.

Cookies or similar techniques: WAI Europe uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. WAI Europe uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. When you create an account with us, you agree to the cookies. You can opt-out of cookies by setting your internet browser so that it no longer stores cookies. Additionally, you can delete all information previously stored through your browser's settings.

Viewing, modifying, or deleting data: You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent to data processing or object to the processing of your personal data by WAI Europe, and you have the right to data portability. This means you can submit a request to us to send the personal data we have about you in a computer file to you or another organization you mentioned. You can send a request for access, correction, deletion, data transfer of your personal data, or request for withdrawal of your consent or objection to the processing of your personal data to [email protected]. To ensure that the request for access was made by you, we ask you to send a copy of your identity document with the request. In this copy, make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. We respond to your request as quickly as possible, but within four weeks. WAI Europe also wants to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we secure personal data: WAI Europe takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via [email protected]

Questions? If you have any questions about how WAI Europe handles personal data, please feel free to contact us.

Contact details: WAI NL Stichtse Kade 47c 1244NV ’s-Graveland, Netherlands Tel: 0031 (0)35656 3180 Email: [email protected]